Customer Support Channels

  • 1 hour ticket response time

  • A One–Hour Ticket Response Time Guarantee

  • All your assistance requests will be replied to in maximum 1 hour after the support ticket or e–mail is received. If your case requires additional assistance from a system administrator, we will direct the ticket or the email to the person on duty then leave a note to notify you that more time will be required for discovering a solution. And if you take advantage of our Optional Admin Services package, all of the tasks included there will be carried out whenever you wish.

  • Top quality support service

  • A Premium Customer Service

  • We’ll be at your disposal 24x7x365 to reply to any enquiries that you may have regarding our Website Control Panel or any of the applications that we have installed on your behalf on the server. If you also need assistance with server administration tasks, you can have a look at our Optional Admin Services package, which includes data backup hard drive storage space, weekly Operating System updates, server monitoring and rebooting procedures, as well as problem troubleshooting and software installation procedures

  • Intuitive help center

  • An Easy–to–Navigate Help Section

  • Each dedicated server comes with our charge–free Website Control Panel, which offers an in–depth knowledge base and a set of how–to video tutorials. Whenever you require assistance working with the Website Control Panel, just push the Videos or Help buttons located in the upper right corner.