There are different ways to contact the web hosting company whose services you are using, but the one that you will always find regardless of which company you opt for is a support ticket system. This is the least complicated means of communication for different reasons. In case no tech support staff member is available at the moment and they are all occupied, a telephone call may not be replied to, but a ticket will always be received. You can also copy ‘n’ paste extensive bits of information without needing to worry about misprints, and in case a given problem requires more time to be solved or a number of replies need to be exchanged, all the information will be in one location, so each party can always see the comments added by the other one. The negative side of using tickets to contact your web hosting provider is that they’re typically separate from the hosting platform, which implies that if you have to supply information or to adhere to directions, you will need to use at least two separate accounts and this number may rise in case you want to administer a handful of domains. Besides, a lot of hosting providers respond to tickets after hours, or even once in every twenty four hours, and for you as a customer, this simply means wasted time while awaiting a response.

Integrated Ticketing System in Shared Website Hosting

The ticketing system that we’re using for our shared website hosting is not separate from the hosting account. It is an integral part of our fully featured Hepsia Control Panel and you’ll be able to visit it whenever you wish with just several clicks, without ever leaving your web hosting account. The ticketing system offers a quick-search box, so you can find de facto any ticket that you’ve submitted in the past, if necessary. Besides, you can see knowledge base articles that belong to different problem categories, which you can select, so you can discover how to deal with a specific problem before you actually post a ticket. The ticket response time is maximum 60 minutes, so you can receive swift assistance at any given moment and in case our customer care team advises you to do something within your hosting account, you can do it immediately without having to leave the Control Panel.